Software Engineer - Customer Facing


Gantry is building infrastructure and developer tools to help machine learning teams turn their projects into production-grade machine learning systems. We offer an Evaluation Store, a single source of truth for model performance metrics. Our tool helps machine learning teams understand the performance of their models in production and make operational decisions like whether to deploy, when to retrain, and what data to label and retrain on.

Gantry was founded by Josh Tobin, former OpenAI researcher and co-creator of Full Stack Deep Learning, and Vicki Cheung, former founding engineer at OpenAI and Compute team lead at Lyft. Gantry is well-funded and backed by top-tier venture capital firms and angel investors including Pieter Abbeel and Greg Brockman.

We value diversity and encourage candidates from underrepresented groups to apply.

We are our hiring our first customer facing engineer to help drive product adoption. Machine learning-enabled systems are inherently complex, and this role will be a critical part of helping our customers get value from Gantry by integrating it with their existing machine learning infrastructure. This individual will be the first member of customer facing engineering, responsible for both pre- and post-sales customer facing engineering work, and consequently have a big part to play in shaping, and potentially leading, that team as it grows with our business.

What You’ll Do
Identify, document, and where possible solve, technical obstacles to customers getting value from Gantry’s products
Work with product and engineering to coordinate delivering features on the critical path for the customer’s journey to getting business value from Gantry
Work directly with customers to identify feature gaps and take ownership of customer roadmaps
Play a critical role in ensuring our customer facing engineering teams embodies the values that define Gantry as an organization

You May be a good fit if you
Have a software engineering background, with direct experience working with data infrastructure
Are keen to learn how machine learning is transforming the way software creates business value across a wide range of industries
Get intrinsic reward from work that has immediate and tangible impact on business goals
Enjoy working directly with customers
Want to have a large impact by being the first member of a team critical to the growth of an early stage startup